Arc
Welcome to Arc, a New Era of EHR
Arc is Harris Healthcare’s smartest electronic health record (EHR) system: clinician-focused and patient-centered, with the benefit of being on the latest generation technology with FHIR-native.
It’s time to move past EHRs that are designed by people who’ve never stepped foot inside a patient room. Designed and crafted in partnership with clinicians since the beginning, Arc is a next generation EHR that actually works the way healthcare professionals think, at the point of care.
An EHR that Understands How You Work
Arc is not just a powerful and comprehensive EHR solution. It’s also a thoughtfully designed and crafted system made by clinicians, for clinicians, with a key focus on ease of use.
With Arc, you can truly focus on what matters: building a strong patient-clinician relationship to address healthcare inequalities.
Effortless Design with Less Clicks
Unlike monolithic legacy systems, Arc was designed to think like a clinician with thoughtful processes. Arc anticipates your needs and makes your clinical workflows easy and accessible. With a “search-first” design, you don’t need to hunt through multiple data sources to find specific results or notes. Instead, you can simply search for what you’re looking for and easily surface the relevant patient information at the point of clinical decision.
You can also take it a step further to customize your personal user interface to display exactly what you want, for example specific patient lists, groups, or role-based applications and configurations and much more.
Intuitive AI for Better Clinical Decision-Making
When you’re consulting with a patient, Arc understands that you want to focus on your patient and not your keyboard. That’s why Arc features state-of-the-art AI voice recognition that understands medical technology and clinical context to transcribe your evaluations, making consultations and reporting easier and more convenient than ever.
Arc also leverages AI to generate relevant patient summaries for a quick review of a patient’s healthcare journey, plan, and outcomes, giving you a fuller picture of your patient’s status without having to “drill down” into the records or into different systems.
Arc acts as an intelligent partner, so that you can develop better patient relationships and satisfaction, whilst also improving clinical outcomes and improving patient flow.
Seamless Integration Capabilities
Featuring a FHIR-native design, Arc ensures your patient data flows effortlessly between care teams, peers, specialties, departments, and facilities. With an eye on interoperability, it doesn’t matter whether you’re a specialty clinic or a large health organization, Arc makes accessing patient information easy so you can make better decisions, avoiding costly data silos, and delivering truly holistic care.
Features and Benefits
Arc is a modern and intuitive EHR system that supports your entire health organization so that you can focus on providing safe, high-quality, and sustainable care.
When you partner with Harris Healthcare and use our Arc solution, you will benefit from:
Arc Patient Timeline
- An integrated medical history that gives your clinicians a thorough and chronological view of a patient’s entire healthcare journey from multiple systems and sources, informing clinical judgment at the point of decision making
Telehealth
- Built-in and secure telehealth and virtual consultation tools so that you can meet patients wherever they are geographically located and so remove barriers to healthcare access all while staying compliant with privacy regulations. Arc Telehealth challenges healthcare inequalities by allowing access to vital healthcare professionals to those most in need who cannot always reach facilities.
Cloud-based Mobility
- A truly mobile EHR – you can access it from any computer or device, so that you can spend more time at the bedside, reduce the administrative burden, and save time and money
Enhanced Collaboration Tools
- Secure and instant peer-to-peer clinical communication so you can connect directly with colleagues without leaving the patient record
- Task orchestration tools so you can better distribute and track assignments and task completion
- Send orders instantly between departments, track order completion, and report results with real-time visibility and transparency
Care Planning and Clinical Assessments
- Build dynamic and comprehensive care plans to keep both providers and patients aligned to treatment compliance
- Condition and specialised department assessments that are intuitive and easy to complete, with minimal clicks following a conversational manner
- Streamlined document production featuring pre-built note templates and integrated approval workflows with intelligent routing based on organizational hierarchy for review and signing
- Secure consent management tools to manage electronic signatures and histories to support regulatory compliance
- Easily link family records to connect related patient encounters and provide an even wider range of clinical context and family history
Inpatient and Emergency Care
- Express emergency department workflows for efficient intake and care provision
- Evidence-based triage protocols for better clinical decision-making
- Antimicrobial/infection control protocols tightly integrated with clinical workflows
- Perioperative documentation with active surgical team coordination
- Intelligent bedside monitoring integrated with the patient record for more efficient alert and vital signs management
Ambulatory Care & Outpatient Services
- Referral, triage, and waiting list management: Clinics can manage new, follow-up, and monitoring appointments, with tools to track patient flow and automate next steps based on clinic outcomes.
- Multidisciplinary clinic support: Enables collaborative care planning across multiple clinicians or teams during a single patient visit.
- Live clinic monitoring: Displays patient check-in status, delays, and clinic flow in real time
- Post-clinic tracking: Automates follow-up actions and documentation based on clinic outcomes
- Tracks attendance across modalities (face-to-face, telephone, virtual)
Scheduling
- Inpatient & outpatient scheduling: Covers appointment booking, rebooking, and resource allocation (e.g., rooms, staff, equipment).
- Dynamic calendar views: Displays slot availability, reservations, and hold statuses for efficient appointment management.
- Scheduler: A user-friendly interface that allows care providers or clerks to schedule procedures, tests, or surgeries in real time, with intuitive navigation and editing capabilities
Patient Safety
- Ensure patient safety with positive identification protocols at the point of care
- Comprehensive audit trails to support privacy and safety regulations
- Comprehensive EPMA (Electronic Prescribing and Medication Administration) providing the ability to prescribe and administer medications confidently with integrated interaction checking, dosing, and (CLMA and CLMD) closed loop medication management and regulatory compliance
Non-Clinical Assignments
- Coordinate support services collaboratively in real-time
- Bed management tools anticipate discharge timing, admission needs, and room turnover status with full engagement by the clinical teams involved in patient care
- Housekeeping, transport and portering services included as part of the overall solution removing the need for 3rd party plug-ins
Arc Clinical Insight
- Clinical Insight data analytics and dashboards transform your patient data into actionable intelligence, real-time analytics, and visibility into quality metrics, outcomes, population health trends, and care gaps for more informed clinical decisions
Smooth Deployment Within Reach
- Cloud-native architecture simplifies implementation.
Actually, Attainable Staff Adoption
- Designed by clinicians to reduce training time and boost productivity.
Scalable and Adaptable
- Flexible infrastructure supports growth and evolution.
See Arc in Action
Ready to experience what happens when an EHR actually understands how clinicians work?
Our clinically experienced team here at Harris Healthcare would love the opportunity to understand your unique challenges and demonstrate how Arc can be the right solution for you. Connect with our team and request a demo from one of our friendly clinical specialists.
Let Arc transform the way you deliver care.
In a Nutshell…
Arc doesn’t come from a software factory. It wasn’t fabricated in a far-off R&D department by developers.
From the very beginning, Arc was crafted in partnership with real doctors, nurses, and healthcare staff who care deeply about improving the lives and health of people.
Harris Healthcare developed Arc in partnership with one of the top 100 recognised hospitals in the world, the Jewish General Hospital of Montreal, and our solution has already been recognized and commended for its excellence.
Harris Healthcare has been in the healthcare tech business for over 30 years, with many of our employees still here from the very beginning. We believe in building software that is helpful, accessible, and designed primarily with clinicians and patients in mind.
When you partner with Harris Healthcare, you also partner with the full resources and support of our parent company, Harris Computer. Headquartered in Ottawa, Canada, Harris provides mission critical software solutions throughout North America, Europe, Asia, and Australia.